At 399bet, your privacy is our priority. This document clearly explains how we collect, use, protect, and manage your personal data as a member of our platform.
Policy Contents
Six core principles that shape 399bet's approach to protecting and managing the personal data of every member.
All data exchanged between your device and 399bet servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions worldwide. Your data cannot be intercepted by any external party.
399bet has never and will never sell your personal data to any third party for marketing or any other purpose. Your information belongs to you — we only use it to operate the platform and improve your experience.
You have the right to access, correct, or request deletion of your personal data at any time. Our team will process each request within 30 working days of receipt and verification.
Your personal data is stored on secure servers protected by multiple layers of physical and digital security. Access to sensitive data is restricted to specifically authorised personnel only.
If you do not wish to receive marketing communications from us, you can opt out of promotional emails at any time through your account settings. This will not affect important communications related to your account.
The 399bet privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We continuously update our privacy practices in line with the latest regulatory changes.
399bet is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you register, log in, or use any services provided on the 399bet website and mobile app.
As an online casino platform operating in the Malaysian market, we understand the importance of trust. You should feel safe every time you interact with us — whether you're making a deposit, playing your favorite games, or reaching out to our support team. We never take your information lightly.
This policy applies to all data collected through the 399bet website, mobile app, email communications, Live Chat, and any other channels we operate. By using our platform, you confirm that you have read and fully understood this policy.
We only collect data that is strictly necessary to operate the platform and provide you with the best service. Below are the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | KYC identity verification, fraud prevention |
| Contact Information | Email address, phone number | Account communications, transaction notifications |
| Financial Data | Bank account number, digital wallet number | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, prevention of unauthorized access |
| Usage Data | Game history, platform activity | Service improvement, customer support |
We do not collect sensitive information such as biometric data, medical information, or religious beliefs unless required by law.
The data we collect is used responsibly for the following purposes:
The security of your data is a responsibility we take seriously. 399bet implements various technical and organizational measures to protect your personal information from unauthorized access, disclosure, modification, or destruction.
Key security measures we use:
Your personal data is retained for as long as necessary to fulfil the purpose of collection, or as required by law — typically not exceeding 7 years after account closure for financial records.
399bet does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, we may share data with certain parties under limited circumstances:
All our third-party partners are bound by strict confidentiality agreements and are required to protect your data to the same standards as we do.
399bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.
As a 399bet member, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete data in our records.
You may request deletion of your personal data, subject to legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain situations permitted by law.
To exercise any of the above rights, contact our team via Live Chat or the official 399bet email. We will process your request within 30 working days.
The 399bet platform is restricted to users aged 18 years and above only. We do not intentionally collect personal data from minors. If we discover that a child's data has been collected without valid parental or guardian consent, we will immediately delete that information and close the relevant account.
If you believe your child or any person under 18 has registered on our platform, please contact us immediately so that appropriate action can be taken.
The 399bet platform may contain links to third-party websites in certain contexts. Please note that our Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of websites not operated by 399bet.
We encourage you to read the privacy policy of any website you visit via external links before providing any personal information there.
399bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the technologies we use. When significant amendments are made, we will notify you via your registered email or an in-platform notification.
The "Updated" date at the top of this document will always reflect the latest version of our policy. We encourage you to review this page periodically to stay informed about how we protect your data.
Continued use of the 399bet platform after any amendments take effect will be considered your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you are welcome to contact us through the following channels:
We are committed to addressing every privacy-related inquiry seriously and resolving it within a reasonable timeframe. Your trust is our most valuable asset.
This policy was last updated on: January 2026. This version supersedes all previously published versions.
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